Legal & Policies
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AhimsaScape Pty Ltd | ABN: 49 698 297 497
Last Updated: May 2026
Welcome to AhimsaScape. These Terms & Conditions constitute a binding legal agreement between you (the "Guest", "Passenger", or "Traveller") and AhimsaScape Pty Ltd (ABN: 49 698 297 497). By submitting an application, paying a deposit, or booking a travel experience with us, you explicitly agree to be bound by the terms outlined below.
AhimsaScape is built upon a foundation of compassion, non-harm, and community. By booking a trip with us, you agree to abide by our Guest Code of Conduct, which forms an integral part of this agreement and is binding for all participants.
1. Bookings, Deposits, and Payment Structure
Application and Acceptance: Due to the intimate, small-group nature of our trips, booking is subject to an initial application screening. AhimsaScape reserves the right to accept or decline any applicant to ensure collective alignment.
Non-Refundable Deposit: To secure your place, a deposit is required immediately upon application approval. All deposits are strictly non-refundable and non-transferable to other individuals.
Payment Instalments: Remaining balances must be paid in accordance with the structured payment schedule provided at the time of booking. The final balance is strictly due 60 days prior to the departure date. Failure to make final payment on time may result in automatic cancellation of your booking and forfeiture of all previous payments made.
2. Cancellations and Refund Policy
Because we secure venues, chefs, domestic transit, wildlife safaris, and local guide contracts months in advance, we enforce a strict refund policy:
Cancellations more than 60 days prior to departure: Any payments made beyond the initial non-refundable deposit may be converted into a priority travel credit, valid for 12 months toward a future AhimsaScape trip.
Cancellations 60 days or fewer prior to departure: All payments made are entirely non-refundable and non-transferable.
No-Shows, Late Arrivals, and Early Departures: No refunds or credits will be issued if a guest fails to arrive, joins the trip late, or chooses to leave the trip early for any reason.
3. Mandatory International Travel Insurance
Strict Requirement: Comprehensive international travel insurance is a mandatory condition of booking with AhimsaScape. No guest may participate in a trip without a valid policy in place.
Coverage Requirements: Your policy must be secured prior to departure and must, at a minimum, cover emergency medical expenses, trip cancellation and interruption, medical evacuation, and baggage loss.
Proof of Insurance: A copy of your current insurance certificate must be submitted to our concierge team no later than 30 days before your scheduled departure date. AhimsaScape reserves the right to cancel your booking without refund if valid proof of insurance is not provided by the required date.
4. Health, Physical Activity, and Dietary Requirements
Plant-Based Curation: All group meals provided by AhimsaScape are 100% plant-based (vegan). While we take exceptional care to accommodate disclosed medical allergies or severe dietary restrictions, guests acknowledge that travelling internationally can limit immediate access to specialised alternative ingredients.
Bespoke Dietary Adjustments: If you have a disclosed allergy or specific dietary requirement, you may receive different dishes, variations, or a different number of courses than other members of the group. These adjustments are made intentionally by our culinary teams to provide you with the safest and most appropriate dining options.
Medical Disclosure: Guests must disclose any pre-existing medical conditions, severe allergies, physical limitations, or pregnancy during the screening process. Failure to make full and accurate disclosure may affect your safety and does not entitle you to a refund or any other remedy from AhimsaScape.
Assumption of Physical Risk: Our trips involve mindful movement, walking tours over uneven terrains, and outdoor activities including wildlife safaris. Guests are responsible for independently assessing their own fitness levels and consulting a qualified medical practitioner if necessary. AhimsaScape is not liable for any injury, illness, or medical event sustained during the trip.
Health and Participation: AhimsaScape cannot provide refunds for any activities missed due to personal illness or unforeseen circumstances. In the event of a medical emergency, AhimsaScape will act in accordance with its duty of care and emergency protocols to prioritise your safety; however, any resulting costs for non-itinerary travel or care remain the sole financial responsibility of the guest and must be covered by the guest's mandatory international travel insurance policy.
5. Passports, Visas, and Entry Requirements
Passenger Responsibility: It is the sole responsibility of the passenger to arrange and fund all international flights, valid passports, required entry visas for all destination countries, and mandatory comprehensive international travel insurance.
Passport Validity: Your passport must be valid for at least 6 months beyond your scheduled return date and must contain sufficient blank pages for entry stamps. AhimsaScape is not liable if you are denied boarding or entry due to invalid, insufficient, or expired travel documentation.
6. Itinerary Changes and Force Majeure
Itinerary Modifications: While we intend to follow our curated itineraries precisely, international travel requires operational flexibility. AhimsaScape reserves the right to modify travel routes, accommodations, scheduled activities, safaris, or wellness components due to local weather, safety conditions, or unexpected logistical requirements, without prior notice.
Force Majeure: AhimsaScape is not liable for any failure to perform, or delay in performing, its obligations caused by events beyond its reasonable control, including but not limited to natural disasters, acts of God, war, government restrictions, strikes, pandemics, or flight cancellations.
Trip Postponement: If a trip must be fully postponed by AhimsaScape due to a force majeure event, 100% of your payments will automatically convert into a priority travel credit applicable to the rescheduled dates.
7. Lost, Stolen, or Damaged Personal Property
Personal Responsibility: Guests are solely responsible for the safekeeping and security of their personal belongings, luggage, electronics, and travel documents at all times throughout the trip.
Assistance Boundaries: In the event that you lose an item during the trip, our team will make every reasonable effort to assist by providing contact information for the relevant venues, transport providers, or local authorities where the item may have been left.
No Itinerary Alterations: AhimsaScape adheres strictly to the scheduled itinerary and transit routes to ensure a consistent experience for all guests. We are unable to modify, delay, or deviate from planned activities to facilitate the search or recovery of lost personal items. Any external logistics, private transport, or courier services required to retrieve personal belongings are the sole financial and operational responsibility of the guest.
8. Limitation of Liability and Third-Party Operators
AhimsaScape partners with independent third-party operators (including accommodations, local transport companies, private chefs, safari guides, and massage therapists). AhimsaScape acts solely as a coordinating agent and does not own or directly control these independent suppliers. AhimsaScape cannot be held liable for any injury, loss, damage, delay, or property damage caused by the acts or omissions of any third-party operator.
Independent third-party operators may have their own terms, conditions, or liability agreements that guests may be required to review and sign separately. AhimsaScape is not a party to, and accepts no responsibility for, the terms or conduct of those operators.
9. Recreational Services — Warning Under Australian Consumer Law
WARNING: Under the Australian Consumer Law and Fair Trading Act 2012 (Vic), several statutory guarantees apply to the supply of certain goods and services. These guarantees mean that the supplier named on this form is required to ensure that the recreational services it supplies to you are rendered with due care and skill; and are reasonably fit for any purpose which you make known to the supplier; and might reasonably be expected to achieve any result you have made known to the supplier.
Under section 22 of the Australian Consumer Law and Fair Trading Act 2012 (Vic), the supplier is entitled to ask you to agree that these statutory guarantees do not apply to you. If you sign this form, you will be agreeing that your rights to sue the supplier under the Australian Consumer Law and Fair Trading Act 2012 (Vic) if you are killed or injured because the services provided were not in accordance with these guarantees are excluded, restricted or modified in the way set out in this form.
To the extent that any activity provided by AhimsaScape constitutes a "recreational service" within the meaning of section 139A of the Competition and Consumer Act 2010 (Cth), the liability of AhimsaScape for death or personal injury resulting from a failure to comply with a consumer guarantee is excluded to the maximum extent permitted by law, including by section 139A of the Competition and Consumer Act 2010 (Cth) and section 22 of the Australian Consumer Law and Fair Trading Act 2012 (Vic).
This exclusion does not apply to liability arising from the reckless conduct of AhimsaScape within the meaning of section 139A(5) of the Competition and Consumer Act 2010 (Cth).
Non-Excludable Rights: Nothing in these Terms & Conditions excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law that cannot lawfully be excluded, restricted, or modified by agreement.
10. Privacy and Data Collection
AhimsaScape Pty Ltd collects personal information (including health and medical information) from guests for the purposes of processing bookings, managing trip participation, communicating before and during the trip, complying with legal obligations, and responding to medical or safety emergencies.
Your personal information may be disclosed to third-party operators, medical professionals, and emergency services where necessary to deliver the trip or respond to an emergency. AhimsaScape handles all personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
AhimsaScape's full Privacy Policy is available at: Privacy Policy. For any privacy enquiries, please contact us at: Contact Us.
11. Governing Law and Dispute Resolution
These Terms & Conditions are governed by the laws of the State of Victoria, Australia. Any dispute arising from or in connection with these Terms & Conditions that cannot be resolved by good-faith negotiation will be referred to mediation before either party commences legal proceedings. The parties submit to the non-exclusive jurisdiction of the courts of Victoria.
12. Entire Agreement and Variation
These Terms & Conditions, together with AhimsaScape's Guest Waiver and any trip-specific documentation provided at the time of booking, constitute the entire agreement between AhimsaScape Pty Ltd and the Guest with respect to the subject matter herein. They supersede all prior representations, negotiations, understandings, and agreements, whether oral or written, including any statements made during a sales consultation or pre-booking communication.
AhimsaScape reserves the right to update these Terms & Conditions from time to time. The version in force at the time of your booking confirmation applies to your trip. No individual variation is binding unless made in writing and confirmed by an authorised representative of AhimsaScape Pty Ltd.
13. Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful, void, or unenforceable for any reason, that provision will be severed from the remainder. The remaining provisions will continue in full force and effect and will be construed so as to best give effect to the original intentions of the parties.
14 — Contact Us
For all enquiries relating to these Terms & Conditions, your booking, or to exercise any rights under the Australian Consumer Law, please contact AhimsaScape Pty Ltd through the following channels:
Contact Form: Contact Us
We aim to respond to all enquiries within 14 business days.
Formal Notices: Any formal written notice required under these Terms & Conditions (including cancellation notices, complaints, or ACL-related claims) must be submitted via our Contact Us form at Contact Us to ensure your communication is received and recorded. AhimsaScape will acknowledge receipt of formal notices within 14 business days.
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AhimsaScape Pty Ltd ABN: 49 698 297 497
Last Updated: May 2026
1. Overview
This Refund & Cancellation Policy forms part of your agreement with AhimsaScape Pty Ltd (ABN: 49 698 297 497) ("AhimsaScape", "we", "us", "our"). It should be read together with our Terms & Conditions and Guest Waiver.
By submitting a booking application and paying a deposit, you acknowledge that you have read, understood, and agree to this Policy.
2. Booking Deposits
A non-refundable deposit (amount specified per trip at the time of booking) is required to secure your place on an AhimsaScape trip. The deposit amount varies by trip and will be clearly stated on the relevant trip page and booking confirmation.
Payment of the deposit confirms your acceptance of these terms and initiates the guest screening and application process.
3. Final Payment
Full payment of the remaining trip balance is due 60 days prior to the trip departure date. If full payment is not received by this date, AhimsaScape reserves the right to cancel your booking and forfeit the deposit.
4. Cancellation by Guest
If you need to cancel your booking, you must notify us in writing via the Contact Us form on our website. Cancellation fees apply as follows:
Notice Period Before Departure Refund Entitlement
More than 60 days Full refund of trip cost, minus the non-refundable deposit
60 days or less No refund
All cancellations must be confirmed in writing by AhimsaScape to be effective. The date of cancellation is the date we receive your written notice via the Contact Us form.
5. Cancellation by AhimsaScape
AhimsaScape reserves the right to cancel a trip in the following circumstances:
Insufficient bookings to operate the trip viably
Force majeure events including natural disasters, pandemics, civil unrest, government travel advisories, or other circumstances beyond our reasonable control
Safety concerns that make the trip inadvisable in our reasonable judgement
Failure of a guest to meet screening or insurance requirements
If AhimsaScape cancels a trip:
Where cancellation is due to force majeure or safety concerns: we will offer a credit note for the full amount paid, valid for 12 months from the date of issue, or a refund minus any non-recoverable costs already incurred with third-party operators (accommodations, guides, transport, etc.)
Where cancellation is due to insufficient bookings: we will offer a full refund of all amounts paid, or the option to transfer to an alternative trip
AhimsaScape is not liable for any additional costs you incur as a result of cancellation, including flights, visas, or travel insurance premiums. This is why we strongly recommend purchasing comprehensive international travel insurance before making any non-refundable travel arrangements.
6. Trip Modifications
AhimsaScape reserves the right to modify itineraries, accommodations, activities, or other trip components where circumstances require. We will notify you of any material changes as soon as practicable.
Where a modification significantly alters the nature of the trip, you may elect to:
Accept the modified itinerary; or
Receive a credit note for the amount paid, valid for 12 months from the date of issue
Minor changes (e.g., substitution of equivalent accommodation, adjustment of activity timing) do not entitle guests to a refund or credit.
7. Guest-Initiated Changes
Requests to transfer your booking to a different trip date or destination are subject to availability and must be made in writing via the Contact Us form on our website at least 60 days before departure. Transfers are not guaranteed and are at AhimsaScape's sole discretion. A transfer fee may apply and will be communicated at the time of the request.
8. Travel Insurance
Comprehensive international travel insurance is mandatory for all AhimsaScape guests. Your policy must cover:
Trip cancellation and curtailment
Medical expenses and emergency evacuation
Personal liability
Loss of luggage and personal effects
Proof of insurance must be provided to AhimsaScape no later than 30 days before departure. AhimsaScape reserves the right to refuse participation to any guest who cannot provide evidence of adequate coverage.
AhimsaScape strongly recommends purchasing travel insurance at the time of booking to ensure cancellation coverage applies from the date of deposit.
9. Non-Recoverable Third-Party Costs
AhimsaScape works with independent third-party operators including accommodations, local transport providers, private chefs, safari guides, and wellness practitioners. Some costs paid to these operators are non-recoverable once committed. Where such costs have been incurred on your behalf, they may be deducted from any refund amount, and we will provide you with a written breakdown upon request.
10. Australian Consumer Law
Nothing in this Policy limits or excludes any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). Where a service is not provided with due care and skill, or is not fit for the purpose you made known to us, you may be entitled to a remedy under the Australian Consumer Law that cannot be excluded by this Policy.
11. How to Request a Refund or Cancellation
All cancellation and refund requests must be submitted in writing via the Contact Us form on our website at ahimsascape.com.
Please include the following in your message:
Your full name
Trip name and departure date
Reason for cancellation or refund request
We will acknowledge your request within 3 business days and process eligible refunds within 14 business days of confirmation.
12. Contact Us
For any questions about this Policy, please reach out via the Contact Us form at:
Website: ahimsascape.com
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AhimsaScape Pty Ltd ABN: 49 698 297 497
Last Updated: May 2026
1. About This Policy
AhimsaScape Pty Ltd ("AhimsaScape", "we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains what personal information we collect, why we collect it, how we use and disclose it, how we handle health and sensitive information, and how you can access, correct, or raise concerns about it.
Because we collect health information (including medical conditions, allergies, and physical limitations) as part of our guest screening and trip management process, the APPs apply to AhimsaScape in full, regardless of our business size.
This policy applies to all personal information collected by AhimsaScape through our website, booking application, guest waiver, and all other interactions with guests, subscribers, and prospective travellers.
2. What Personal Information We Collect
We collect the following categories of personal information:
Identity and Contact Information:
Full legal name, date of birth, nationality
Email address, phone number, postal address
Travel Documentation:
Passport number and expiry date
Visa documentation (where relevant)
Health and Sensitive Information:
Pre-existing medical conditions, physical limitations, and disabilities
Severe allergies and dietary requirements (including medical dietary needs)
Pregnancy status (where disclosed)
Travel insurance documentation, including policy details and insurer contact information
Emergency Contact Information:
Name, relationship, phone number, and email address of your nominated emergency contact
Financial Information:
Payment records (processed securely through Stripe; we do not store full card or banking details)
Booking deposit and instalment records
Communications:
Correspondence with AhimsaScape before, during, and after your trip
3. How We Collect Your Information
We collect personal information directly from you through:
Your online booking application and screening questionnaire
Email and written correspondence with our team
Submission of your travel insurance certificate
Your signed guest waiver
Payment processing via our website's inbuilt payment portal (powered by Squarespace Payments), Stripe, direct bank transfer (BSB/account number or PayID), or international transfer via Wise. The payment method available to you will be confirmed at the time of booking. We do not store your card details, banking credentials, or Wise account information. Payment transactions are processed directly through the relevant payment platform, each of which maintains its own security and privacy standards.
We may also collect information from third parties (such as your nominated emergency contact) where you have authorised us to do so, or where it is necessary to respond to a medical or safety emergency during your trip.
4. Why We Collect Your Information
We collect your personal information for the following purposes:
Processing and managing your booking and participation in an AhimsaScape trip
Conducting our guest screening process to ensure collective safety and alignment
Communicating with you before, during, and after your trip
Coordinating your travel experience with our third-party operators, including accommodation providers, transport companies, private chefs, safari guides, and wellness practitioners
Verifying your mandatory travel insurance coverage
Responding to medical emergencies or safety incidents during the trip
Complying with our legal and regulatory obligations
Improving our services and operations
If you do not provide the personal information we request, we may be unable to process your booking or ensure your safety during the trip.
5. Disclosure of Your Information
We disclose your personal information only where necessary for the purposes described above. Recipients may include:
Third-Party Tour Operators (including overseas recipients): Your name, dietary requirements, and relevant health information may be shared with our independent third-party operators, including accommodation providers, local transport companies, private chefs, safari guides, and wellness practitioners. These operators are located in the destination countries of your trip, which may include countries outside Australia. A list of destination countries relevant to your specific trip will be provided at the time of booking.
Medical and Emergency Services:In the event of a medical emergency, your health information, travel insurance details, and emergency contact information may be disclosed to medical professionals, hospitals, emergency services, or government authorities in the destination country.
Insurance Providers: Your travel insurance details may be shared with your insurer or their representatives where required to facilitate a claim or emergency response.
Technology and Platform Providers: Your personal information is managed through our secure software partners, including:
Squarespace — website hosting, subscriber management, and inbuilt payment processing
Stripe — payment processing (where selected as payment method)
Wise — international payment processing (where selected as payment method)
Xero — financial records and bookkeeping
Microsoft 365 — business communications
For bank transfers and PayID payments, no third-party platform processes your personal information on our behalf; the transaction is initiated directly through your own financial institution. We retain payment confirmation records (amount, date, reference) for accounting purposes only.
These providers may store or process data on servers located outside Australia, including in the United States (Squarespace, Stripe) and the United Kingdom and European Union (Wise). We select partners based on their commitment to data security and privacy standards, and we take reasonable steps to ensure they handle your information consistently with the APPs.
Legal and Regulatory Authorities: We may disclose your information where required or authorised by Australian law.
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
We disclose your personal information only where necessary for the purposes described above. Recipients may include:
6. Overseas Disclosure
As described above, your personal information may be disclosed to recipients located outside Australia, including:
Third-party tour operators in your trip's destination countries
Technology platform providers whose servers may be located outside Australia (including in the United States and other jurisdictions)
Before disclosing your information overseas, we take reasonable steps to ensure that overseas recipients handle your information in a manner consistent with the APPs. Where we rely on your consent for overseas disclosure, we will make this clear at the time of collection.
You acknowledge that, where we disclose your information to an overseas recipient, we may not always be able to ensure that the recipient complies with the APPs, and by proceeding with your booking you consent to such disclosure on this basis.
7. Health and Sensitive Information
Health information is sensitive information under the Privacy Act. We collect health information only where it is reasonably necessary for the safe delivery of your travel experience and with your express consent, provided through your booking application and guest waiver.
We take additional steps to protect health information, including limiting access to staff and operators who require it for the purposes described in this policy. Health information is not used for any purpose beyond the safe delivery of your trip and emergency response.
8. Use of Automated and AI-Assisted Tools
AhimsaScape uses automated and AI-assisted tools from time to time to support the operational and logistical delivery of our travel experiences. These tools may include scheduling, itinerary planning, and communications software.
Use of personal information with AI tools: Where personal information (such as dietary requirements or group logistics details) is processed through these tools, we ensure that:
Personal information is used only for the purpose for which it was collected (APP 6)
Guest personal information is not used to train, test, or improve any AI model
We select tools based on their data security and privacy standards
Personal information processed through third-party AI tools is subject to those providers' data handling practices; we take reasonable steps to ensure those practices are consistent with the APPs
Automated decision-making: AhimsaScape does not currently use automated or AI-assisted tools to make decisions that significantly affect guest’s rights or interests, such as application approvals or booking eligibility determinations. All such decisions are made by AhimsaScape staff.
If this changes, we will update this policy to describe the kinds of personal information used, the kinds of decisions made solely by automated means, and the kinds of decisions where automated tools substantially support human decision-makers, in accordance with our obligations under the Privacy Act 1988 (Cth) (as amended from 10 December 2026).
Guests who have questions about how their information is used in connection with any automated tool may contact us using the details in Section 13.
9. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:
Use of reputable, encrypted software platforms (Squarespace, Xero, Microsoft 365, Stripe)
No local storage of sensitive personal data, full credit card details, or banking information
Deletion of travel insurance documentation once your trip concludes
Restricted internal access to health and sensitive information
Despite these measures, no data transmission or storage system is completely secure. If you believe your information has been compromised, please contact us immediately using the details in Section 13.
10. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law:
Travel insurance documentation: deleted upon conclusion of your trip
Health and medical disclosures: retained for the duration of your booking and trip, then deleted unless retention is required by law
Booking and financial records: retained for a minimum of 7 years in accordance with Australian tax and accounting obligations
Passport and identification details: retained for the duration of your booking and deleted within 30 days of your trip's conclusion
Emergency contact information: retained for the duration of your trip and deleted upon conclusion
Subscriber and communication records: retained within our Squarespace environment in accordance with Squarespace's data retention policies
11. Your Rights
You have the right to:
Access the personal information we hold about you
Correct personal information that is inaccurate, out of date, incomplete, or misleading
Request deletion of your personal information, subject to our legal retention obligations
To exercise any of these rights, please contact us using the details in Section 13. We will respond to your request within 30 days. In some circumstances we may be unable to provide access or delete information (for example, where retention is required by law); if so, we will explain why.
12. Privacy Complaints
If you believe we have handled your personal information in a way that does not comply with the Privacy Act or the APPs, you may make a complaint by contacting us using the details in Section 13.
We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If we are unable to resolve your complaint to your satisfaction, you may refer it to the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001
13. Contact Us
For any privacy-related enquiries, access requests, corrections, or complaints, please contact:
AhimsaScape Pty Ltd
Privacy Enquiries: Contact Us.
Website: ahimsascape.com
We aim to respond to all privacy enquiries within 5 business days.
14. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices, legal obligations, or the tools we use. The current version will always be available on our website. Material changes will be communicated to active guests by email where practicable. We encourage you to review this policy periodically.
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AhimsaScape Pty Ltd ABN: 49 698 297 497
Last Updated: May 2026
1. Our Commitment
AhimsaScape Pty Ltd is committed to providing exceptional travel experiences built on the principles of compassion, care, and community. We take all complaints seriously and view them as an opportunity to improve our services and strengthen our relationships with guests and partners.
This Policy applies to complaints from guests, prospective guests, and third-party operators.
2. What Constitutes a Complaint
A complaint is any expression of dissatisfaction about:
The quality or delivery of an AhimsaScape trip or service
The conduct of AhimsaScape staff, contractors, or third-party operators engaged by AhimsaScape
Our booking, cancellation, or refund processes
Our marketing, website content, or communications
Any other aspect of your experience with AhimsaScape
3. How to Lodge a Complaint
All complaints should be submitted in writing via the Contact Us form on our website at ahimsascape.com.
Please include the following information:
Your full name and contact details
The trip name and departure date (if applicable)
A clear description of the complaint
Any supporting documentation or evidence (e.g., photos, correspondence)
Your preferred outcome
4. How We Handle Complaints
Step 1 — Acknowledgement We will acknowledge receipt of your complaint within 2 business days of receiving it.
Step 2 — Assessment We will review your complaint, gather relevant information, and assess the matter fairly and impartially. Where necessary, we may contact you for further details.
Step 3 — Response We will provide you with a written response within 14 business days of acknowledging your complaint. If the matter is complex and requires more time, we will notify you of the expected timeframe.
Step 4 — Resolution Our response will outline our findings and any action we propose to take. Possible outcomes include:
An explanation or clarification
An apology
A credit note or partial refund (where appropriate and consistent with our Refund & Cancellation Policy)
A change to our processes or services
Referral to a third-party operator where the complaint relates to their conduct
5. Complaints Involving Third-Party Operators
AhimsaScape works with independent third-party operators including accommodations, local transport providers, private chefs, safari guides, and wellness practitioners. Where a complaint relates primarily to the conduct or services of a third-party operator, we will:
Acknowledge and record your complaint
Refer the matter to the relevant operator on your behalf
Follow up with the operator and keep you informed of progress
Advocate for a fair resolution where possible
AhimsaScape is not liable for the independent acts or omissions of third-party operators, but we take our responsibility to our guests seriously and will do our best to assist.
6. Confidentiality
All complaints will be handled with discretion and confidentiality. Information about your complaint will only be shared with those directly involved in assessing and resolving it, and with third-party operators where necessary to investigate the matter.
Personal information collected during the complaints process will be handled in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).
7. If You Are Not Satisfied
If you are not satisfied with our response, you may escalate your complaint to:
Australian Competition and Consumer Commission (ACCC) For matters relating to consumer rights and fair trading Website: accc.gov.au Phone: 1300 302 502
Consumer Affairs Victoria For matters relating to Victorian consumer law Website: consumer.vic.gov.au Phone: 1300 558 181
Australian Federation of Travel Agents (AFTA) / ATAS For matters relating to travel agent conduct (once AhimsaScape is ATAS accredited) Website: afta.com.au
8. Continuous Improvement
AhimsaScape records all complaints and uses this information to identify patterns, improve our services, and prevent recurrence. We review our complaints handling process annually.
9. Contact Us
For any questions about this Policy or to lodge a complaint, please use the Contact Us form at:
Website: ahimsascape.com
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AhimsaScape Pty Ltd ABN: 49 698 297 497
Last Updated: May 2026
1. About These Terms
These Website Terms and Conditions of Use ("Terms") govern your access to and use of the AhimsaScape website at ahimsascape.com ("Website"), operated by AhimsaScape Pty Ltd (ABN: 49 698 297 497) ("AhimsaScape", "we", "us", "our").
By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.
These Terms should be read together with our:
Privacy Policy
Refund & Cancellation Policy
Terms & Conditions
2. Use of the Website
You may use the Website only for lawful purposes and in accordance with these Terms. You must not:
Use the Website in any way that breaches any applicable Australian or international law or regulation
Use the Website to transmit unsolicited commercial communications
Attempt to gain unauthorised access to any part of the Website or its related systems
Introduce viruses, trojans, or other malicious or harmful material to the Website
Reproduce, duplicate, copy, or resell any part of the Website in contravention of these Terms
3. Intellectual Property
All content on the Website, including but not limited to text, graphics, photographs, logos, icons, audio clips, and software ("Content"), is owned by or licensed to AhimsaScape and is protected by Australian copyright law and applicable international treaties.
Photography: Images on the Website include photography from the founder's private travels and contributions from Unsplash contributors, used in accordance with the Unsplash Licence. Where images are sourced from Unsplash, attribution is provided in our Image Credits, accessible via our Policies page.
You must not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any Content without our prior written consent.
Nothing in these Terms transfers any intellectual property rights to you.
4. Website Content and Accuracy
The Content on the Website is provided for general information purposes only. While we take reasonable care to ensure accuracy, we do not warrant that the Content is complete, current, or free from error.
Trip itineraries, pricing, availability, and inclusions displayed on the Website are subject to change. Confirmed details will be provided in your booking documentation.
AhimsaScape is not responsible for the content of any third-party websites linked from the Website.
5. Third-Party Links
The Website may contain links to third-party websites, including those of our partner operators (accommodations, transport providers, safari guides, wellness practitioners, and others). These links are provided for convenience only.
AhimsaScape does not endorse, control, or accept responsibility for the content, privacy practices, or services of any third-party website. Your use of any linked website is at your own risk and subject to that website's own terms and conditions.
6. Limitation of Liability
To the maximum extent permitted by law, AhimsaScape excludes all liability for any loss or damage (including indirect, incidental, special, or consequential loss) arising from:
Your use of, or inability to use, the Website
Any errors, omissions, or inaccuracies in the Website Content
Unauthorised access to or alteration of your data
Any conduct or content of any third party on or linked from the Website
Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law that cannot lawfully be excluded or limited.
7. Privacy
Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy explains how we collect, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
8. Bookings and Services
Information on the Website about AhimsaScape trips and services does not constitute an offer capable of acceptance. A binding booking is only formed when AhimsaScape issues a written booking confirmation following receipt of a completed booking form and deposit payment.
All bookings are subject to our Terms & Conditions and Refund & Cancellation Policy, available on our Policies page.
9. User-Generated Content
If you submit any content to the Website (including via contact forms, reviews, or social media integrations), you grant AhimsaScape a non-exclusive, royalty-free, worldwide licence to use, reproduce, and publish that content for the purposes of operating and promoting the Website and our services.
You warrant that any content you submit does not infringe the rights of any third party and complies with all applicable laws.
10. Disclaimer of Warranties
The Website is provided on an "as is" and "as available" basis. AhimsaScape makes no representations or warranties of any kind, express or implied, regarding the operation of the Website or the information, content, or materials included on it, to the fullest extent permissible under applicable law.
11. Changes to the Website and These Terms
AhimsaScape reserves the right to modify, suspend, or discontinue the Website (or any part of it) at any time without notice.
We may update these Terms from time to time. The updated version will be posted on the Website with a revised "Last Updated" date. Your continued use of the Website after any changes constitutes your acceptance of the updated Terms.
12. Governing Law
These Terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia for any dispute arising under or in connection with these Terms.
13. Contact Us
For any questions about these Terms, please use the Contact Us form at:
Website: ahimsascape.com
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AhimsaScape Pty Ltd ABN: 49 698 297 497
The imagery used across AhimsaScape's website, social media, and marketing materials is sourced from our founder's personal travel photography and from Unsplash, whose contributors make their work available under the Unsplash Licencefor commercial use. Unless otherwise noted, all third-party images are used in accordance with their respective licence terms.